Frequently Asked Questions

How Can I Trust Your Company?

Istanbul Transfers.com Rota Transfer Turizm Taş.Tic.Ltd.Şti. It is a brand and is the Ministry of Tourism (9722) License Number Metapoy Tourism Travel Agency.

How can I make a reservation?

You can make an online reservation through our web page and get information with our customer representative via Watsapp. If you wish, you can get detailed information or make a reservation by calling our 24/7 customer information line.

Is Your Transfer Service Insured?

The transportation services you have received from Istanbul Transfers.com are compulsory transport insurances in the Transport Circular of the Ministry of Transport. Vehicles with D2 authorization certificate have compulsory personal accident insurances.

What should I do if my flight time is delayed or canceled?

In case of flight cancellation or delay in your transportation transfer services from Istanbul Transfers.com you need to share information with our customers and services 24/7. In cases such as the cancellation of your flight or a delay, your transfer service may be canceled or delayed with you. Contact our call center at (0 532) 620 00 70. If you share the information with us in case of delays or changes in the flight plan, a new planning can be made for your transfer.

I could not find the transfer vehicle, what should I do?

Istanbul Transfes.com authorized personnel await you at the exit gate of the airport terminal with a name board. In cases such as not being able to meet, you can get support by calling our hotline +90532 620 00 70.

How can I make my transfer payment?

You can take advantage of the transportation service payment you have received from Istanbul Transfers.com bank transfer or payment on arrival.

Can We Provide Child Seats In Your Transfer Vehicles?

When making reservations from our company, you must specify the child seat and the age of the child. If a child seat is requested for a fee, we have child seats in the vehicles.

How long will I wait at the address or airport I will be picked up?

As Istanbul Transfers.com we provide personalized service, so your vehicle will be ready before the time you specify at the location you request.

How Can I Get Information For My Transfer Reservation?

The reservations you have made on our Istanbul Transfers.com page are sent to your e-mail address as a reservation form, at the same time, you are notified by SMS and our operation communicates with you via the watsapp line.

Can you make a reservation for my return transfer?

Istanbul Transfers.com can also make your return reservations in line with the transfer requests you have requested.

What do I need to know about baggage luggage for my transfer?

During your transfer, it is forbidden to carry products such as chemical substances, spilled liquids, illegal substances or items that may cause odors or items and large parcels of household goods on our Transfer vehicles. You can travel with the average luggage that can be carried with you.

What should I do if I forget my item in the Transfer Vehicle?

In our Transfer Vehicles, if you forget your belongings, you can get support by calling our 24/7 customer line urgently. But do not forget that our transfer vehicles work actively and pick up passengers right after you.